Kiss Game Privacy Policy – Your Personal Information Is Protected

1 Introduction and Scope of This Privacy Policy

Kiss game recognizes that your trust is our most valuable asset. Every time you register an account, make a deposit, play a game, or contact our support team, you are entrusting us with part of your personal information. We take that responsibility seriously.

This privacy policy applies to all information we collect through:

• The official kiss game website at kissgame.onl
• Kiss game mobile app for Android and iOS
• Our official communication channels include live chat and support email
• Any other platforms or services operating under the kiss game brand

2 Types of Information We Collect

Kiss game collects only the information genuinely needed to provide you with a safe, fair, and high-quality service. The following are the categories of information we collect:

We do not collect information beyond what is operationally necessary. Each data category has a clear purpose, and you are entitled to ask about the reason for collecting any information we request.

3 How We Use Your Personal Data

Every piece of information we collect is used solely for its stated purpose and will not be used for any other purpose without your consent. The following are the primary purposes for data use at kiss game:

• Account registration and management: To create, verify, and securely maintain your player account.
• Financial transaction processing: To process deposits, withdrawals, and verify your identity for each transaction to prevent fraud.
• KYC requirements fulfillment: To comply with customer identity verification requirements mandated by law and regulatory authorities.
• Security and fraud prevention: To detect, investigate, and prevent any suspicious, unlawful, or harmful activity on our platform.
• Service improvement: To analyse usage patterns in order to improve user experience, platform stability, and game quality.
• Service communications: To send important notifications related to your account, transactions, system updates, and policy changes.
• Marketing (with consent): To send promotional offers and bonus information — only to users who have given explicit consent.
• Legal compliance: To comply with court orders, regulatory bodies, or authorised law enforcement agencies.

4 Data Storage and Security Measures

Kiss game uses secure, industry-standard server infrastructure to store all players' personal data. All information is stored in data centres equipped with strict physical and digital access controls.

Technical security measures we employ:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for all sensitive records in our database
• Two-factor authentication (2FA) for internal admin account access
• 24/7 security monitoring with automated intrusion detection systems
• Regular security audits conducted by qualified independent third parties
• Role-based access control — only authorised staff may access players' personal data

Data retention period: Your personal data is retained for as long as your account is active. Once an account is closed, data will be kept for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted.

5 Data Sharing with Third Parties

Kiss game does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment providers: Required financial information is shared with payment processors such as DuitNow, FPX, and approved eWallet providers solely to process your transactions.
• Technology service providers: Technical partners that assist in platform operations, such as cloud service providers and system monitoring services, are subject to strict confidentiality agreements.
• Regulatory and enforcement bodies: When legally required by law, court order, or directive from a competent authority in Malaysia.
• Game providers: Limited technical data necessary to ensure game integrity and outcome fairness, shared with licensed game providers.

All third-party partners working with kiss game are contractually bound to comply with data protection standards equal to or higher than our own. We conduct periodic audits to ensure ongoing compliance.

6 Cookies, Analytics and Tracking Technologies

Kiss game uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Performance cookies: Collects information on how pages are used to help us improve platform speed and stability.
• Functionality cookies: Remembers your preferences such as language, theme, and account settings to deliver a more personalized experience.
• Analytics cookies: Helps us understand aggregate usage patterns for product improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the kiss game platform.

7 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right to access: You have the right to know what personal data we hold about you and to obtain a copy of it.
• Right to rectification: If any of your data is inaccurate or outdated, you have the right to request a correction promptly.
• Right to withdraw consent: You may withdraw consent previously given for specific data processing, particularly for marketing purposes.
• Right to lodge a complaint: If you believe your data has been processed incorrectly, you have the right to file a formal complaint with us or with the Personal Data Protection Commissioner of Malaysia.
• Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data while an investigation is being carried out.

To exercise any of these rights, contact the kiss game support team via live chat or email. We will process your request within 14 business days.

8 Protection of Children's Data

The kiss game platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from children under the age of 18.

If we discover that a child's personal data has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that data and close the associated account.

9 Amendments to This Privacy Policy

Kiss game reserves the right to update or amend this privacy policy from time to time to reflect changes in our operational practices, legal requirements, or platform improvements.

• Any material changes will be communicated to you via your registered email or in-app notification at least 7 days before the changes take effect.
• The last updated date shown at the top of this document will be updated whenever an amendment is made.
• Your continued use of the kiss game platform after the effective date of any amendments constitutes your acceptance of the updated privacy policy.
• If you do not agree with the amendments, please contact us to close your account before the changes take effect.

10 Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available on the kiss game app, 24 hours a day, 7 days a week — the fastest way to get a response.
• Privacy Email: [email protected]
• General Support: [email protected]

We are committed to responding to all privacy enquiries within 5 business days. For data deletion or data access requests, the processing period is within 14 business days.